PAYMENT INFORMATION: Payment can be made via the shopping cart. We use paypal for credit cards. You do not need to have a paypal account to use this method, however if you do, you are also given the choice of using your account. We also offer direct deposit, you will be given the banking details at checkout. Payment at events is cash or eftpos only. Please note, for credit card and direct deposit payments, your purchase will NOT be shipped until payment has been cleared.
MARKETS AND SPECIAL EVENTS: We currently attend some specific markets and are frequently invited to take our mobile shop to Special Events. Please make sure you see our Events section for details
POSTAGE AND DELIVERY: Items in stock and are usually shipped within 48 hours of ordering. If for some reason this is extended we will contact you.
We have set postage costs, including packing and handling so there aren't any nasty surprises! Costs are $7.95 Australia wide for most items. However for Essential Oil Desk References and other bulky items the standard cost is $12.95. For multiple bulky items a further cost is incurred and will be relayed to you prior to shipping.
Delivery prices include packing costs and postage. Deliveries are made Monday to Friday only through a reputable courier service or Australia Post. We strongly advise that you have your products delivered to your work address, if you are not at home full time. If a product is undelivered and returned to us, an additional delivery cost will be incurred. We are unable to cover the extra costs for subsequent deliveries so it will be passed on to the purchaser. No deliveries are made on public holidays. Deliveries are generally made during office hours. Please note that we do not quote a specific delivery time.
PICKUPS: Items can be collected by from our showroom located at Camden Wellness Centre, 114 Argyle Street, Camden on Tuesdays to Fridays 9.30am to 5.00pm, or by attending Cobbitty Markets on the 1st Saturday of the month, (except January/February), or at other special events as listed in our Event Calendar. If you are collecting from an external event please ensure that you confirm this with us prior to the event day. You will need to let us know at least 2 days prior to the event day. If attending Cobbitty Markets, please ensure that you check the website http://www.cobbittymarkets.com.au to confirm the market is open in case of bad weather. If for a reason out of our control we are unable to attend the markets or an event, on that day we will advise you as soon as possible and organise delivery of your purchase to you, for free.
INTERNATIONAL: We are happy to sell to our international customers, however you must contact us PRIOR TO ORDERING to determine extra postage costs involved. Extra costs are to be paid by the customer PRIOR to shipping. Usually this is done by way of a Paypal invoice. Overseas customers are also welcome to purchase for any family and friends in Australia. Contact us and we can arrange gift wrapping and gift card for you.
UNAVAILABILITY OF PRODUCTS: We strive to keep our store as up to date as possible, however sometimes due to circumstances beyond our control, an item may be out of stock and this may not immediately be reflected in the website. If this occurs we will contact you as soon as possible.
We reserve the right to remove any items from sale, and will endeavour to update the website as soon as possible after this happens.
If an item is marked as out of stock, and you desperately want one, feel free to contact us via the Contact page and we will answer any questions you have on next availability.
CANCELLATION AND RETURNS: If for some reason you must cancel your order, please let us know as soon as possible. Small orders cancelled before shipping will be refunded in full. Large orders will incur a cancellation fee. Once an order has been shipped or delivered a refund cannot be made.
Returns and/or exchanges can be made within 7 days of the order. Please contact us as soon as possible to advise of the return or exchange. This must be done BEFORE you return the item to us. Shipping the returned item is the customers responsibility and at the customers cost. For your safety, we recommend that any return made to me be fully insured and registered, and sent via a courier or Australia Post that can provide tracking information. In the event that a returned package is lost or damaged during the shipment back, Limelizard will not be able to refund or exchange. You will need to contact the courier or Australia Post, and file an insurance claim. All refunds or exchanges will be made to the original purchaser. Some return exceptions to this policy may apply and are at our discretion. Replacement goods will not be dispatched until Limelizard has received the original item from the purchaser.
If you have received an item in error, or an item is missing from your order, please contact us on the Contact Page and provide your Order Number and the name of any products that were missing or sent to you incorrectly. You must notify us within 48 hours of receiving the order, otherwise we will assume that you have received all of the items you ordered correctly.
PROCESSING AND SHIPPING: Our showroom hours are 9.30am to 5.00pm Sydney time, Tuesday to Thursday. Our office is closed on Public Holidays and weekends. Market and Event Days and times are noted in the Events Section of our website.
If contacting us by phone for any reason, and our phones are busy you will be diverted to an answering machine. As soon as we are available, we will return your call. All calls placed outside business hours will be diverted to an answering machine.
Orders placed after 4.00pm will be processed the following morning. Orders placed after 4.00pm on Friday, or on Saturday or Sunday, will be processed the following Tuesday morning.
All purchases will be shipped within 48 hours of clearance of payment. If for any reason there will be a substantial delay we will contact you with further information.
MAILING LIST AND CUSTOMER CONTACT: From time to time we will contact interested customers to advise of new products and/or specials and special events. If you wish to be part of our list, please enter your details via our Contact Us Page, or if you are placing an order you will be automatically included in the mailing list. We will not bombard you with mail, but rather send newsletters and information regarding new products and specials. Remember, there is always the 'unsubscribe' option at the bottom of our mail!
Contact is made both by e-mail and/or post depending on the event. By supplying your details you are agreeing to being contacted by Limelizard via e-mail and/or post for the purposes of our newsletter and/or promotions. We don't sell or give your details to any third parties. If at any time you wish to stop receiving mail from us, just contact us and advise you wish to 'unsubscribe' from our mailing list.
Customers placing an order will automatically be placed on the newsletter mailing list. If you don't wish to receive the newsletter simply choose un-subscribe when you receive it, or send an e-mail via our contact us page.
PRIVACY: We strongly believe in privacy, and therefore will NOT share or sell any of your private information.
SUPPLIERS INTERESTS:Any suppliers/wholesalers who believe they have a product that would suit the Limelizard range are welcome to contact us. Simply leave your details via the Contact Us Page, or send information, price lists, and samples to the address in the Contact Us Page.