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PAYMENT INFORMATION: Payment can be made via the shopping cart. We use paypal for credit cards. You do not need to have a paypal account to use this method, however if you do, you are also given the choice of using your account. We also offer direct deposit, you will be given the banking details at checkout. Payment at events is currently cash only. Please note, for credit card and direct deposit payments, your purchase will NOT be shipped until payment has been cleared.
MARKETS AND SPECIAL EVENTS: We currently attend some specific markets and are frequently invited to take our mobile shop to Special Events. Please make sure you see our Events section for details
POSTAGE AND DELIVERY: Items are in stock and are shipped within 48 hours of ordering. If for some reason this is extended we will contact you.
We have set postage costs, including packing and handling so there aren't any nasty surprises! Costs are $10.00 for NSW, and $12.00 for all other Australian states. Please note however, that if the delivery cost of your products is more than $20.00, Limelizard reserves the right to not proceed with postage without the purchaser paying additional costs. The extra cost does not happen in most cases, but could happen if, for example, you purchase several heavy items.
Delivery prices include packing costs and postage. Deliveries are made Monday to Friday only through Australia Post. We strongly advise that you have your products delivered to your work address, if you are not at home full time. If a product is undelivered and returned to us, an additional delivery cost will be incurred. We are unable to cover the extra costs for subsequent deliveries so it will be passed on to the purchaser. No deliveries are made on public holidays. Deliveries are generally made during office hours. Please note that we do not quote a specific delivery time.
Macarthur FREE Delivery will occur on Mondays & Tuesdays, unless otherwise pre-arranged. Deliveries may not occur on the same day as ordered, therefore if you order on a Tuesday your delivery may not occur until the following week. No deliveries are made on public holidays. We strongly advise that you have your products delivered to your work address, if you are not at home full time. If you urgently require a product delivered on a different day just contact us we are happy to help! Please ensure you visit our FAQ's page to find out more about our FREE delivery service, and a listing of the suburbs included - prior to ordering.
PICKUPS: Items can be collected by attending Cobbitty Markets on the 1st Saturday of the month, (except January/February), or at other special events as listed in our Event Calendar. Cash only payment is available at events. If you are collecting from an event please ensure that you confirm this with us prior to the event day. You will need to let us know at least 2 days prior to the event day. If attending Cobbitty Markets, please ensure that you check the website http://www.cobbittymarkets.com.au to confirm the market is open in case of bad weather. If for a reason out of our control we are unable to attend the markets or an event, on that day we will advise you as soon as possible and organise delivery of your purchase to you, for free.
INTERNATIONAL: We are happy to sell to our international customers, however you must contact us PRIOR TO ORDERING to determine extra postage costs involved. Extra costs are to be paid by the customer PRIOR to shipping. Usually this is done by way of a Paypal invoice. Overseas customers are also welcome to purchase for any family and friends in Australia. Contact us and we can arrange gift wrapping and gift card for you.
UNAVAILABILITY OF PRODUCTS: We strive to keep our store as up to date as possible, however sometimes due to circumstances beyond our control, an item may be out of stock and this may not immediately be reflected in the website. If this occurs we will contact you as soon as possible.
We reserve the right to remove any items from sale, and will endeavour to update the website as soon as possible after this happens.
If an item is marked as out of stock, and you desperately want one, feel free to contact us via the Contact page and we will answer any questions you have on next availability.
CANCELLATION AND RETURNS: If for some reason you must cancel your order, please let us know as soon as possible. Small orders cancelled before shipping will be refunded in full. Large orders will incur a cancellation fee. Once an order has been shipped or delivered a refund cannot be made.
Returns and/or exchanges can be made within 7 days of the order. Please contact us as soon as possible to advise of the return or exchange. This must be done BEFORE you return the item to us. Shipping the returned item is the customers responsibility and at the customers cost. For your safety, we recommend that any return made to me be fully insured and registered, and sent via a courier or Australia Post that can provide tracking information. In the event that a returned package is lost or damaged during the shipment back, Limelizard will not be able to refund or exchange. You will need to contact the courier or Australia Post, and file an insurance claim. All refunds or exchanges will be made to the original purchaser. Some return exceptions to this policy may apply and are at our discretion. Replacement goods will not be dispatched until Limelizard has received the original item from the purchaser.
GUARANTEE: Limelizard offers a full 30 day money back guarantee. If you are not entirely satisfied with your purchase, simply contact us and arrange return of the product. The product must be in original packaging and condition. Limelizard researches all products thoroughly and is extremely confident in the items we sell.
PROCESSING AND SHIPPING: Our office hours are 10.00am to 4.00pm Sydney time, Monday to Friday. Our office is closed on Public Holidays and weekends. Market and Event Days and times are noted in the Events Section of our website.
If contacting us by phone for any reason, and our phones are busy you will be diverted to an answering machine. As soon as we are available, we will return your call. All calls placed outside business hours will be diverted to an answering machine.
Orders placed after 4.00pm will be processed the following morning. Orders placed after 4.00pm on Friday, or on Saturday or Sunday, will be processed the following Monday morning.
All purchases will be shipped within 48 hours of clearance of payment. If for any reason there will be a substantial delay we will contact you with further information.
SALE OF LIQUOR: We do provide wine in our wine boxes for markets and special events at Christmas. These are only available for pickup via the markets or special events.
Under the Liquor act of 1982 it is an offence to sell, supply or to obtain liquor on behalf of a person under the age of 18. We reserve the right to ask anyone collecting wine boxes, or boxes containing wine for identification.
MAILING LIST AND CUSTOMER CONTACT: From time to time we will contact interested customers to advise of new products and/or specials and special events. If you wish to be part of our list, please enter your details via our Contact Us Page, or if you are placing an order you will be automatically included in the mailing list. We will not bombard you with mail, but rather send newsletters and information regarding new products and specials. Remember, there is always the 'unsubscribe' option at the bottom of our mail!
Contact is made both by e-mail and/or post depending on the event. By supplying your details you are agreeing to being contacted by Limelizard via e-mail and/or post for the purposes of our newsletter and/or promotions. We don't sell or give your details to any third parties. If at any time you wish to stop receiving mail from us, just contact us and advise you wish to 'unsubscribe' from our mailing list.
Customers placing an order will automatically be placed on the newsletter mailing list. If you don't wish to receive the newsletter simply choose un-subscribe when you receive it, or send an e-mail via our contact us page.
PRIVACY: We strongly believe in privacy, and therefore will NOT share or sell any of your private information.
SUPPLIERS INTERESTS:Any suppliers/wholesalers who believe they have a product that would suit the Limelizard range are welcome to contact us. Simply leave your details via the Contact Us Page, or send information, price lists, and samples to the address in the Contact Us Page. Please enusre that you note any samples that are required to be returned.
COMPETITION INFORMATION: Monthly competitions are drawn after midnight on the last day of the competition month. Winners are notified within the following week. Prizes are shipped within 48 hours of contact with the winner. Winners name and suburb is announced in the next newsletter.
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